Refund policy
All returns must be done within 14 days of receiving your order.
Items must be returned in their original condition with the original packaging and all tags need to be attached.
* Items must be unaltered, unused, and in full sellable condition (or the condition in which they were received from us). Shoes must be in brand-new condition and without any damage.
* Items must be in their original packaging/box and with all brand and product labels/tags still attached.
* The return must be accompanied by the original Order confirmation.
Refund Process
Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).
Your refund will be processed via the following methods:
* Full-priced items can be returned for a refund or store credit.
* Full-priced items purchased at a discounted price during a flash sale or promotional event can only be returned for a store credit.
* All sale items are considered final purchases and are not eligible for return, store credit, exchange or refund.
Please note: Accessories, Perfume, and undergarments are not eligible for return.
FAULTY AND INCORRECT ITEMS
Should you receive damaged or faulty goods, an incorrect order, or feel it is not as advertised please contact us at ___ within 7 days of purchase so we can determine the next course of action. Be sure to provide your order number as well as photos or videos so we can assist you as quickly as possible. These will be assessed on a case-by-case basis. We do not accept returns on items damaged by general wear and tear. TANJIM 1974 LLC reserves the right to determine a genuine fault in the clothing. If an item is deemed as having a manufacturing defect you will not incur any additional costs and will be offered a replacement item, refund or store credit. Please see our Terms and Conditions for further details.
RETURNS TIMELINE
Your item/s will be considered returned once we receive it at TANJIM 1974 LLC. They will be assessed and processed for a store credit or refund. We process all returns within 1-2 business days of receiving your items, we will send you an email with the details of your processed return. Refunds will be returned to the account or payment method used to make the original purchase. Please allow 7-14 business days for this to appear in your account.
START RETURN
Items can be returned by arranging collection from your delivery address by either:
1. contacting us by calling our UAE number +971 522159900 ; or email: Tanjimdubai@gmail.com
2. logging into the My Account/Order History section of the Website.
* Go to > My Account > Orders > Purchases. In the 'Actions' drop-down select 'Request Refund'.
TERMS AND CONDITIONS
We do not accept returns outside of our 14-day return policy. We do not accept returns on items if they are not returned in original condition. If you return your products and they have been worn or damaged, you will be invoiced for your return shipping fee and the goods will be returned to you. Any return shipping costs incurred by the customer are non-refundable. Store Credits are non-refundable. We will open an investigation into any faulty products before they are returned. If your items are deemed not faulty we will not accept a return. Replacements may be available depending on stock. Should we identify unreasonable patterns of returns for the use of content creation or professional gains, we may restrict or refuse future orders. Consistent returns on a customer's history with the company may also result in refusal of future orders.
Q&A
Can I return part of my order?
Yes, you can initiate a return at item level or for a partial quantity if you have ordered multiple items.
The Seller has declined my request. What can I do?
We can help if the seller refuses to replace your item and you are unconvinced about the reason they provide you can contact us at tanjimdubai@gmail.com